Should you need advisory support or implementation assistence for any of the Academy courses you implement within your organization - our partner is:

The landscape for serving customers today is not the same as it was a decade ago – or even a few years ago. Customer insights have drastically changed for organizations and many of them have been slow to respond. So what’s changed? We’ve put together a course that focuses on the most important new... more
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Category: Customers
Customers come in all forms. Some are delighted others are dissatisfied. Some are devoted others are detached. There are several ways customers can be classified and there are several ways that organizations are challenged with the different types of feedback from those customer classifications.... more
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Category: Customers
When people hear marketing, they assume the worst: big marketing budgets, a marketing expert, years of experience, etc. In fact, marketing doesn’t need to be too costly or too complicated. If you are a small business owner you have got to have a good intelligence marketing plan in-place in order to... more
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Category: Marketing
Implementing a 'bare bones' Win/Loss Intelligence Program enables organizations to strip down all the bells and whistles of typical programs and focus on only the core functionality aspects. Implementing a program such as this still allows organizations to access the minds of their buyers and the... more
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Category: Company
Salesperson performance perceptions are a result of various customer interactions from as early as the RFP process to post implementation support engagement. Salespeople are the customer-facing aspect in a majority of organizations and customer perception intelligence is the best way to gauge... more
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Category: Sales
Whether you are a manufacturer, retailer, or service provider, if you cannot state what your competitive advantage is, you’re losing customers. The common flaw in many organizations is they think their price is one of their core competitive advantages. The advancement of online technologies has... more
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Category: Products

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