(design and creation being planned) One of the largest challenges facing organizations is the need to maximize customer engagement and increase revenue while minimizing the cost of delivering an outstanding customer experience. With rising customer acquisition costs, organizations are turning towards intelligence feedback programs to innovate and assume a proactive role in retaining clients.
Acquiring new customers can cost organizations as much as five to seven times more than simply retaining existing customers. The fact that customer profitability tends to increase over the life of a retained customer is added incentive for organizations to allocate more resources to sharpening their customer retention strategies.
This online course will allow you to implement a customer intelligence feedback solution to capture your customer interactions, feedback mechanisms, and map the entire customer journey across multiple channels of your organization. The solution will allow your organization to deliver consistent, contextual, and personalized customer experiences while providing a competitive advantage for enhancing enterprise performance, customer and employee engagement, and consumer loyalty.