Few organizations can achieve or sustain high customer retention without driven, productive, and engaged employees. Engaged employees are happy and enthusiastic about their work and their organization. They also approach their jobs with energy, which in turn delivers productivity, innovation and customer excellence for the organization. Those driven employees also come up with more creative ideas for products, processes and service improvements.
Organizational managers and leaders, therefore, have good reason to want to measure that enthusiasm and loyalty levels of their employees. This means understanding employee engagement levels and how to improve them. Employee Net Promoter Scores (eNPS) are an early warning mechanism for gauging employee enthusiasm and commitment to the organization.
This online course will detail the eNPS concept and what organizations need to do in order to obtain additional critical employee metrics, in conjunction with eNPS, to finally provide visibility into the people side of an organization. The insight and intelligence will allow an organization to more effectively manage and motivate employees. In the end, loyal passionate employees stay longer, are more engaged, contribute suggestions and more readily sing your organization’s praises to friends and colleagues.
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