Using Social Media for Competitive Intelligence

Topics Covered in Course

  • Ethics and legalities in intelligence gathering
  • Impact of digital communication to your organization
  • Stats and facts regarding social media intelligence
  • Organizational trends in social media
  • Learning to categorize social media
  • Effectively analyzing digital communications
  • Lead generation as a by-product
  • Mapping people and conversations
  • 5 most effective research approaches
  • Early detection of risks, opportunities, and trends in social media
  • Competitor knowledge through social media research
  • Competitors and their customers
  • Establishing social media benchmarks
  • Ability to identify target groups
  • Social media alerts and monitoring of competitors
  • Review of proven tools to perform research
  • Social media and trade show impacts
  • Leveraging SWOT Analysis on social information
  • Traditional toolkits versus social-intelligence toolkits
  • Implementing a social media organizational strategy

Templates Included

  1. Competitor Profile Deliverable Example
  2. Online Competitive Intelligence Tools
  3. Traditional Tool Kits

Detailed Course Description

As a strategist and a customer executive, you know how important it is to keep track of your competitors, especially where one bad encounter can wreak havoc on your reputation. But what you didn’t know is how easy it is to get measurable and actionable intelligence from online sources and social media.

Everyday hundreds of thousands of reviews, tweets, and comments are posted about your organization or your competitors. This course will help you compile, interpret, and apply organizational competitive intelligence strategies to the information uncovered. Research has shown that through analyzing these various social media channels, organizations can extract critical competitor business insights and use them to improve positioning and operations.

This online course provides you with the strategies and resources needed to effectively leverage social media research to provide you and your organization a definitive competitive advantage.

Obtain your Course Completion Document

When you successfully pass a test you will obtain a Course Completion document (this proves you took, and passed, that specific course). Collect the specific Course Completion documents for any given SME roadmap - when all are obtained for a given SME roadmap, submit those documents to in one email and we will issue you a Subject Matter Expert personalized certificate.

After viewing this course you can take the test below.

A password is required to take the online test. To obtain your password, click here and your email will be verified to see if you're a current subscriber at the Academy. If verified, your password for taking tests will be emailed to you.

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