How to Interact with Customers
Topics Covered in Course
- What exceptional customer service looks like
- First impressions
- Positive personalities
- Images of a customer
- Properly greeting a customer
- Opening statements
- Focusing strictly on the customer
- Helping a customer
- Understanding verbal and nonverbal queues
- Finding the right customer solution
- Properly thanking a customer
- Ways to positively end an interaction
- Worksheet: Greeting the Customer
- Worksheet: Between Hello and Goodbye
- Worksheet: Ending the Interaction
Detailed Course Description
Giving exceptional customer service when dealing with a customer in person seems pretty simple on face value. Why, then, do so many of our interactions with customer service employees leave us feeling empty, or worse yet, invisible?
Giving exceptional face-to-face customer service begins the moment a customer is greeted. Although more difficult since it is impersonal, the same applies to online customer interactions. From the moment a customer interacts with an organization, physically or virtually, to the moment the customer leaves, customer service professionals must take specific steps to make that customer feel important and valued.
This online course will specifically focus on customer service professionals interacting with customers and the proper ways to interact and focus on them to ensure they are satisfied.
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