How to Interact with Customers
Topics Covered in Course
- What exceptional customer service looks like
- First impressions
- Positive personalities
- Images of a customer
- Properly greeting a customer
- Opening statements
- Focusing strictly on the customer
- Helping a customer
- Understanding verbal and nonverbal queues
- Finding the right customer solution
- Properly thanking a customer
- Ways to positively end an interaction
- Worksheet: Greeting the Customer
- Worksheet: Between Hello and Goodbye
- Worksheet: Ending the Interaction
Detailed Course Description
Giving exceptional customer service when dealing with a customer in person seems pretty simple on face value. Why, then, do so many of our interactions with customer service employees leave us feeling empty, or worse yet, invisible?
Giving exceptional face-to-face customer service begins the moment a customer is greeted. Although more difficult since it is impersonal, the same applies to online customer interactions. From the moment a customer interacts with an organization, physically or virtually, to the moment the customer leaves, customer service professionals must take specific steps to make that customer feel important and valued.
This online course will specifically focus on customer service professionals interacting with customers and the proper ways to interact and focus on them to ensure they are satisfied.
This course is SCIP Endorsed and part of SCIP On Demand Certification
SCIP certification is part of your subscription cost. You can get certified in none, one, or all SME roadmaps offered by VoiceoftheBusiness Academy.
Obtain your Course Completion Document
When you successfully pass a test - you will obtain a Course Completion document (this proves you took, and passed, that specific course). Collect the specific Course Completion documents for any given SME roadmap - if you successfully pass a test you can download a PDF document - that is your Course Completion document for that specific course. When all are obtained for a given SME roadmap, submit those documents to MWinter@scip.org in one email and SCIP will issue you a Subject Matter Expert personalized certificate.
After viewing this course you can take the test below.
A password is required to start the online test. To obtain your password, click here and your email will be verified to see if you're a current subscriber at the Academy and your password for taking tests will be emailed to you.