Turning Information into Intelligence

Topics Covered in Course

  • Keys to creating a solid intelligence program foundation
  • Creating Key Performance Indicators (KPI's) that are strategic
  • Creating KPI's that are measurable, actionable, and unbiased
  • Generating sample scores
  • Generating sample value scores
  • Calculating expectation gap scores
  • Interpreting the intelligence

Templates Included

  1. Expectation Gap Score Calculation Diagram

Detailed Course Description

Information costs you money and intelligence makes you money. No truer words have ever been said; unfortunately many intelligence vendors that exist today still primarily deliver "information" to customers and pass it off as "intelligence".

This online course will discuss what is necessary for turning information into intelligence.

This course will teach you how to turn key performance indices (KPI's) into measurable indices. These measurable indices will generate two scoring values from information obtained that is strategic and measurable.

Organizations should be able to easily digest the intelligence obtained on KPI's and quickly understand their perceived strengths and weaknesses. That intelligence is what should drive strategic and tactical initiatives, as well as goal setting and establishing milestones. Organizations should not have to wade through reams of information and attempt to interpret what they should care about. This course will enable your organization to easily convert measurable information into intelligence.

Obtain your Course Completion Document

When you successfully pass a test you will obtain a Course Completion document (this proves you took, and passed, that specific course). Collect the specific Course Completion documents for any given SME roadmap - when all are obtained for a given SME roadmap, submit those documents to management@voiceofthebusinessacademy.com in one email and we will issue you a Subject Matter Expert personalized certificate.

After viewing this course you can take the test below.

A password is required to take the online test. To obtain your password, click here and your email will be verified to see if you're a current subscriber at the Academy. If verified, your password for taking tests will be emailed to you.

Available: Now