Turning Information into Intelligence

Topics Covered in Course

  • Keys to creating a solid intelligence program foundation
  • Creating Key Performance Indicators (KPI's) that are strategic
  • Creating KPI's that are measureable, actionable, and unbiased
  • Generating sample scores
  • Generating sample value scores
  • Calculating expectation gap scores
  • Interpreting the intelligence

Templates Included

  1. Expectation Gap Score Calculation Diagram

Detailed Course Description

Information costs you money and intelligence makes you money. No truer words have ever been said; unfortunately many intelligence vendors that exist today still primarily deliver "information" to customers and pass it off as "intelligence".

This online course will discuss what is necessary for turning information into intelligence.

This course will teach you how to turn key performance indices (KPI's) into measurable indices. These measurable indices will generate two scoring values from information obtained that is strategic and measurable.

Organizations should be able to easily digest the intelligence obtained on KPI's and quickly understand their perceived strengths and weaknesses. That intelligence is what should drive strategic and tactical initiatives, as well as goal setting and establishing milestones. Organizations should not have to wade through reams of information and attempt to interpret what they should care about. This course will enable your organization to easily convert measurable information into intelligence.

This course is SCIP Endorsed and part of SCIP On Demand Certification

SCIP certification is part of your subscription cost. You can get certified in none, one, or all SME roadmaps offered by VoiceoftheBusiness Academy. 

Obtain your Course Completion Document

You must have an active paid subscription, which will be validated, and successfully pass the online test, for you to obtain a Course Completion Document. Collect the specific Course Completion Documents for a given SME roadmap. When all are obtained for a given SME roadmap, submit those documents to scipu@scip.org in one email and they will issue you a certification (the Course Completion Documents prove you took the course and passed the online test).

After viewing this course, click the Take Test button below.

Available: Now

Level: 
Intermediate
Category: 
Customers