Decision Making and Problem Solving
Detailed Course Description
Problems come in all sizes, from major problems to daily nuisances, and the ability to resolve them, is the heart and soul of every job at every level of an organization. If problems can be solved with greater accuracy, creativity, and confidence, factors that might negatively impact the organization otherwise will be minimized, or even averted entirely. Problem-solving and decision-making often go hand-in-hand with decision-making being especially important for management and leadership. In fact, for many organizations, success depends on the ability of people in positions of leadership to effectively solve problems and make decisions.
The key difference between problem-solving and decision-making is that solving problems is a process, whereas making decisions is an action based on insights derived during the problem-solving process. Many people use the terms problem-solving and decision-making interchangeably, but they are not the same.
This online course describes the concepts and techniques that are important to problem solving in the business environment and the elements of making critical decisions. This includes critical-thinking and creative thinking. This online course will also touch on some important analytical techniques, such as root-cause analysis and brainstorming, as they drive decisions based on problem solving in the business environment.
This course is SCIP Endorsed and part of SCIP On Demand Certification
SCIP certification is part of your subscription cost.
Obtain your Course Completion Document
When you successfully pass a test - you will obtain a Course Completion document (this proves you took, and passed, that specific course). Collect the specific Course Completion documents for any given SME roadmap - if you successfully pass a test you can download a PDF document - that is your Course Completion document for that specific course. When all are obtained for a given SME roadmap, submit those documents to MWinter@scip.org in one email and SCIP will issue you a Subject Matter Expert personalized certificate.
After viewing this course you can take the test below.
A password is required to start the online test. To obtain your password, click here and your email will be verified to see if you're a current subscriber at the Academy and your password for taking tests will be emailed to you.