Quality is a competitive tool that can result in considerable advantage to organizations that effectively employ its basic principles. Improving quality has become an important business strategy for many organizations including manufacturers, distributors, transportation companies, financial service organizations, health care providers, and governmental agencies. A business that can delight customers by improving and controlling quality has the potential to dominate its competitors. Developing an effective quality strategy is a critical factor in long-term business success.
This online course reviews the evolution of Six Sigma and describes its major components, including how it is implemented in business organizations, and the role statistics play in the process. The course also discusses the implications of Lean Six Sigma and the top criticisms of leveraging both methods.
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