Should you need advisory support or implementation assistence for any of the Academy courses you implement within your organization - our partner is:

Employees ultimately drive organizational success. While financial results are most closely aligned with the product or service offered to your customers, those offerings are only as good as what your employees deliver. Starting with top leadership and moving down through all levels to the front-... more
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Category: Employees
Any organizational leader will tell you that knowing how your competitors sell their wares and at what price is simply good business practice. But how do you obtain this information? Is it ethical and legal to implement a mystery shopping intelligence program? As in all other aspects of... more
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Category: Customers
Marketing has changed dramatically over the past few years, not by choice, but out of necessity. As the customer experience continues to mature, marketers have been forced to adapt and refine their marketing tactics, going wherever buyers go and evolving as their buyers evolve. Inbound marketing is... more
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Category: Marketing
As companies lean harder on their service organizations for decreased costs, increased revenues, and competitive advantages, more and more are migrating to the complex, yet entirely critical, outsourcing of their intelligence programs. In today’s business environment, it would be nearly impossible... more
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Category: Company
Win-Loss intelligence projects should be generating quantitative and qualitative information on measurable organizational key indices. This critical information should be leveraged to provide reports and trends to various organizational groups and clearly identify and pinpoint strengths and... more
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Category: Company
Online training has grown in popularity over the past years due in large part to the ease with which learning professionals can develop and deliver online solution training. Rapid eLearning web-based learning management systems have fueled this ease, and as more organizations are dispersed in... more
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Category: Miscellaneous

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