Should you need advisory support or implementation assistence for any of the Academy courses you implement within your organization - our partner is:

Any time you modify how a company functions, you are asking employees to move outside of their comfort zone, and trust that the change is for the better. The problem with that, is only 22% of frontline employees report that they enjoy leaving their comfort zone. If you want to move past your... more
Available: Now
Category: Company
Any time you modify how a company functions, you are asking employees to move outside of their comfort zone, and trust that the change is for the better. The problem with that, is only 22% of frontline employees report that they enjoy leaving their comfort zone. If you want to move past your... more
Available: Now
Category: Company
One of the biggest risks an organization faces is the existence of a number of organizational blind spots. Blind spots are areas in which executives fail to notice or understand important information and thus lead their organization into one of any number of traps. These include misjudging industry... more
Available: Now
Category: Company
Giving exceptional customer service when dealing with a customer in person seems pretty simple on face value. Why, then, do so many of our interactions with customer service employees leave us feeling empty, or worse yet, invisible?  Giving exceptional face-to-face customer service begins the... more
Available: Now
Category: Customers
Business war gaming can be used to help a company anticipate the potential impacts of a broad range of competitive actions and uncontrollable events against its own plans, thus helping significantly improve the probability of their success. The primary purpose of war games are to increase the... more
Available: Now
Category: Competitors
Conducting business by phone requires a different skill set than dealing with people face-to-face. Listening becomes even more important when you cannot see your customers. If you fail to listen, it is impossible for customer service professionals to pick up on the nonverbal cues that happen when... more
Available: Now
Category: Customers

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