From a customer service professional perspective we focused on putting your best face forward. You have learned how to present yourself by using basic courtesies, communicating effectively, and building strong relationships. You focused on putting your customers first. You learned special skills to handle customers, even difficult customers, whether in person, on the phone, or through the internet.
Now, it is time to put it all together. That is what this course will focus on. You are on your way to giving great customer service. This course will pull all of those other concepts together. To get the most out of the customer service course roadmaps, it is important that you feel confident with the total package of what was learned. All of it combined will help you be a great customer service professional.
Obtain your Course Completion Document
When you successfully pass a test you will obtain a Course Completion document (this proves you took, and passed, that specific course). Collect the specific Course Completion documents for any given SME roadmap - when all are obtained for a given SME roadmap, submit those documents to firstname.lastname@example.org in one email and we will issue you a Subject Matter Expert personalized certificate.
After viewing this course you can take the test below.
A password is required to take the online test. To obtain your password, click here and your email will be verified to see if you're a current subscriber at the Academy. If verified, your password for taking tests will be emailed to you.