Should you need advisory support or implementation assistence for any of the Academy courses you implement within your organization - our partner is:

Customer-Focused Innovation is the perfect blend of buyer perception, creativity, and the ability to measure their value as a buyer. Organizational innovating is the ability to capture what aspects to your products or services are valued most by your customers and being able to deliver those in a... more
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Category: Customers
Nearly 75% of all cross-sell opportunities occur within the first 90 days of acquiring a new customer. A robust customer onboarding process enables organizations to take control, from initial enrollment through welcome kits and subsequent cross-sell and up-sell activities. To succeed, organizations... more
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Category: Customers
With so much competition in today’s global economy, providing exceptional customer service is no longer an added benefit, it is a necessity. Customers who are not satisfied with the way they are treated can easily take their business elsewhere. They can also communicate to a massive number of other... more
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Category: Customers
Did you know that almost everything you do in life involves some form of communication? Anytime you interact with another person, you communicate. Whether you smile at a stranger, speak to a friend, or listen attentively when someone is talking to you, you communicate. You can even communicate by... more
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Category: Customers
Did you know that every customer contact results in a relationship? You may not realize it, but even when customers only do business with an organization once, they remember and judge the organization by their relationship with the employees. Whether their relationship is good or bad, they will... more
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Category: Customers
Giving exceptional customer service when dealing with a customer in person seems pretty simple on face value. Why, then, do so many of our interactions with customer service employees leave us feeling empty, or worse yet, invisible?  Giving exceptional face-to-face customer service begins the... more
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Category: Customers

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