Should you need advisory support or implementation assistence for any of the Academy courses you implement within your organization - our partner is:

Giving exceptional customer service when dealing with a customer in person seems pretty simple on face value. Why, then, do so many of our interactions with customer service employees leave us feeling empty, or worse yet, invisible?  Giving exceptional face-to-face customer service begins the... more
Available: Now
Category: Customers
Conducting business by phone requires a different skill set than dealing with people face-to-face. Listening becomes even more important when you cannot see your customers. If you fail to listen, it is impossible for customer service professionals to pick up on the nonverbal cues that happen when... more
Available: Now
Category: Customers
Having your finger on the pulse of your customer’s current and future needs is a critical piece of your overall organizational, product development, sales, and marketing strategies. Organizations employ several different methods to get this information from their customers. Typically most... more
Available: Now
Category: Customers
At long last, strategic planners now have a crisp and clear way of communicating strategy. With Balanced Scorecards, strategy reaches everyone in a language that makes sense. When strategy is expressed in terms of measurements and targets, employees can better relate to what must happen. This leads... more
Available: Now
Category: Company
The customer may always be right, but that doesn't mean all customers are easy to deal with. Anyone who's ever worked with customers can tell you they can be downright unruly. Still, if you want to stay in business, you've got to deal with them. Finding techniques that help you disarm unhappy... more
Available: Now
Category: Customers
Successful organizations not only make obtaining timely, relevant, and measurable data a priority in providing organizational intelligence, but they also use it as a basis to easily identify expectations and priorities. Many organizations strategically plan their quarterly meetings around these... more
Available: Now
Category: Sales

Pages