This is part one of a two part course. Risks can come from various sources including uncertainty in international markets, threats from project failures, legal liabilities, credit risk, accidents, natural causes and disasters, deliberate attacks from a competitor, or events of uncertain or... more
This is part two of a two part course. Risks can come from various sources including uncertainty in international markets, threats from project failures, legal liabilities, credit risk, accidents, natural causes and disasters, deliberate attacks from a competitor, or events of uncertain or... more
Text analytics and sentiment analysis have rapidly become essential tools for organizations seeking a competitive advantage in an era defined by big data and social media overload. The ability to quickly analyze massive volumes of text and extract actionable insight about customer perceptions,... more
Today it is more important than ever to build better relationships with your customers as, in this day and age of social media, they now talk to 130+ people at a time. They have a megaphone, making it easier for positive and negative messages to spread fast and wide.
Organizations may delight in... more
Customer management systems have evolved dramatically, offering everything from simple contact tools to complex, enterprise-wide platforms. With so many options available, selecting the right solution can feel overwhelming. The decision is further complicated by the explosion of customer data, the... more
This course is Part 1 of a two-course series designed to help organizations unlock one of their most valuable sources of insight: the honest feedback of buyers. Implementing a Win/Loss Intelligence Program gives organizations direct access to the perspectives of existing customers and lost... more
