A trait that all successful Luxury Agents share is “Confidence.” The dictionary defines confidence as “A feeling of self-assurance arising from one's appreciation of their own abilities.” You will notice that definition says nothing about looking a certain way, having a college degree, or coming... more
The words you use are very powerful. As a Luxury Agent your job is to expertly guide a client through what can be an emotional and complex process. Effective communication is one of the highest skills you can have and the reason we devote so much training time to it. The manner and method in which... more
By simple explanation, "Fiduciary" applies to any situation in which a person places “Confidence” and “Trust” in someone else. Some examples are a doctor to a patient, a lawyer to a client, or a corporation to its shareholders. It is the relationship between two parties, where one entity has the... more
Strong communication skills are one way to increase your value proposition and outperform the competition. Your ability to instill confidence and provide guidance are traits the Luxury Consumer will appreciate and respect you for.
Here we talk about “Persuasive” phrases. Ones where you lead a... more
Confidentiality means “Keeping information you know about someone else to yourself” and only disclosing it to others with the consent of the person who owns it. In other words, respecting a person's privacy and the confidence in which they have provided information to you, and then not relaying it... more
A good percentage of modern real estate training is based on objection handling. These are scripts and dialogues that work to justify the agents value and participation. These can be effective, and they teach important and necessary principles of working with buyers and sellers. However, in luxury... more