Fundamentals of Customer Service
Topics Covered in Course
- Fundamentals of customer service - the basics
- Building your personal customer service foundation
- Appreciating the good in yourself and others
- Impact to organizations
- First impressions matter
- Positive energy
- Believe in yourself
- Courtesy is everything
- Customer etiquette
- Making a difference
- Having the right attitude
- Doing the right thing ethically
- Accountability to customers
- Worksheet: First Impressions Matter
- Worksheet: Courtesy Counts
- Worksheet: Attitude is Everything
- Worksheet: Doing the Right Thing Ethically
Detailed Course Description
With so much competition in today’s global economy, providing exceptional customer service is no longer an added benefit, it is a necessity. Customers who are not satisfied with the way they are treated can easily take their business elsewhere. They can also communicate to a massive number of other buyers on social media platforms, thereby making customer service a critical role in almost every organization, large or small.
Why is this online course important? The answer is simple: providing great customer service costs much less, in dollars and sense, than providing poor service. It costs more to gain new customers than it does to maintain existing ones. Customers will be more loyal to an organization when they are treated well. Simply put, a satisfied customer is more likely to maintain an ongoing business relationship than a dissatisfied customer.
This course will cover all the topics surrounding customer service and how to provide exceptional service that will build the bond that keeps customers coming back time and time again. Customers may first come into your organization because of your product or service, but they will decide to come again based on how well your customer service professionals treat them. An entire organization will benefit from this course. Employees will develop a sense of cooperation, caring, teamwork, and cohesiveness. The organization will see improved morale, loyalty, and commitment to your customers and to the organization.
This course is SCIP Endorsed and part of SCIP On Demand Certification
SCIP certification is part of your subscription cost.
Obtain your Course Completion Document
When you successfully pass a test - you will obtain a Course Completion document (this proves you took, and passed, that specific course). Collect the specific Course Completion documents for any given SME roadmap - if you successfully pass a test you can download a PDF document - that is your Course Completion document for that specific course. When all are obtained for a given SME roadmap, submit those documents to MWinter@scip.org in one email and SCIP will issue you a Subject Matter Expert personalized certificate.
After viewing this course you can take the test below.
A password is required to start the online test. To obtain your password, click here and your email will be verified to see if you're a current subscriber at the Academy and your password for taking tests will be emailed to you.