Conducting business by phone requires a different skill set than dealing with people face-to-face. Listening becomes even more important when you cannot see your customers. If you fail to listen, it is impossible for customer service professionals to pick up on the nonverbal cues that happen when... more
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Customers, who only a few years ago were leery of conducting business over the internet, now do so with extreme ease. Customers find it simple and convenient to do business online, as long as they feel the company is reputable.
When conducting business online, communication requires other types of... more
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From a customer service professional perspective we focused on putting your best face forward. You have learned how to present yourself by using basic courtesies, communicating effectively, and building strong relationships. You focused on putting your customers first. You learned special skills to... more
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This is part 1 of a 2 course series. This course will take the fear and apprehension out of the job interviewing process. After taking this course, and practicing the interview questions, answers, and the meaning behind why you are being asked a question, you will feel comfortable and prepared... more
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This is part 2 of a 2 course series. This course will take the fear and apprehension out of the job interviewing process. After taking this course, and practicing the interview questions, answers, and the meaning behind why you are being asked a question, you will feel comfortable and prepared... more
Available: Now
Any time you modify how a company functions, you are asking employees to move outside of their comfort zone, and trust that the change is for the better. The problem with that, is only 22% of frontline employees report that they enjoy leaving their comfort zone. If you want to move past your... more
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