By definition, a transition is the process of “moving from one state to another.” It is the process where we take someone from being a person we have met to a place where we serve them professionally. In other words, they become a client or a referrer – either right away, or at a time in the future... more
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“Premium Service” is a term used in real estate. It refers to a level of care and attention to detail that are standard to meet the expectations of a client. Premium service is a foundational element of your real estate offering. A good agent will set high expectations and will seek to understand... more
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Effective conversations are imperative for a majority of your success in life. Think of a problem you have had recently in real estate. How would things have turned out different if the conversations surrounding the issue had changed? Experts say that more than 90% of all success in business is... more
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Confidentiality means “Keeping information you know about someone else to yourself” and only disclosing it to others with the consent of the person who owns it. In other words, respecting a person's privacy and the confidence in which they have provided information to you, and then not relaying it... more
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There is a direct correlation between the initial communication you can establish with a potential client and the overall level of trust they have for you in the long term. Also, you will find the most success if you can communicate to others in the way that they most appreciate.
"The Discovery"... more
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In real estate, asking great questions is right up there with “Establishing Trust” as one of the most important attributes you can have. Asking great questions is where you ask a series of questions that open the respondent to reveal important information. By asking these types of questions, many... more
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