“Premium Service” is a term used in luxury real estate. It refers to a level of care and attention to detail that are standard to meet the expectations of a Luxury Client. Premium service is a foundational element of your real estate offering. The Luxury Consumer is not measuring your service based... more
Continuously improving your communication skills is vital to scaling your luxury real estate career. If people struggle to understand your point or have to ask clarification questions during a conversation, they may get annoyed. Being long-winded, or the opposite, providing too little detail, is... more
The way others perceive you is strongly based on how well you communicate. Your “Eloquence”, which is defined as “being persuasive in speaking or writing” is a powerful skill in attracting and retaining the Luxury Client.
No matter what business you are in, long-term success is largely based on... more
This video focuses on “Messaging”. For clarification purposes, messaging refers to a text message or other direct message that is sent from your mobile device to a real estate client. There are best practices to follow, so that your messaging can be maximized as the tool that it is and not... more
It is said you can't “Judge a book by its cover”, yet how many of us form opinions about people based solely on their voice? Right or wrong, people make judgements about you in the first few seconds of talking on the phone. Many times, your first interaction with a potential Luxury Client will be... more
The words you use are very powerful. As a Luxury Agent your job is to expertly guide a client through what can be an emotional and complex process. Effective communication is one of the highest skills you can have and the reason we devote so much training time to it. The manner and method in which... more
