Confidentiality means “Keeping information you know about someone else to yourself” and only disclosing it to others with the consent of the person who owns it. In other words, respecting a person's privacy and the confidence in which they have provided information to you, and then not relaying it... more
Another best practice in your luxury real estate career is similar to “Confidentiality”, in that when you practice it you are respecting the best interest of a client. It is the concept of “Safeguard.” By definition, this means “A measure taken to protect someone or to prevent something undesirable... more
This Influential Conversation is called "The Greeting", and it should be used the very first time you meet someone in person. It can be a buyer, seller, fellow agent, vendor, prospective client, or essentially anyone you encounter. When you use The Greeting, you will come across as caring,... more
Effective conversations are imperative for a majority of your success in life. Think of a problem you have had recently in real estate. How would things have turned out different if the conversations surrounding the issue had changed? Experts say that more than 90% of all success in business is... more
A good conversation will stay in a positive flow and neutral to any non-relevant topics the other person might bring up. In working with the public, you will come across people with strong political, religious, societal, and philosophical views. In today’s world, these are even connected to the... more
By definition, a transition is the process of “moving from one state to another.” It is the process where we take someone from being a person we have met to a place where we serve them professionally. In other words, they become a client or a referrer – either right away, or at a time in the future... more
