Emotional Intelligence (EI) is the ability to understand and manage your own emotions, and those of the people on your team or around you. People with a high degree of emotional intelligence know what they're feeling, what their emotions mean, and how these emotions can impact others.
For leaders,... more
Employees ultimately drive organizational success. While financial results are most closely aligned with the product or service offered to your customers, those offerings are only as good as what your employees deliver. Starting with top leadership and moving down through all levels to the front-... more
Social media has become so prevalent that most employers use it to engage in daily business, from promoting their products and services to recruitment. With social media here to stay, each organization needs to determine what types of policies they are going to employ, should they allow social... more
Few organizations can achieve or sustain high customer retention without driven, productive, and engaged employees. Engaged employees are happy and enthusiastic about their work and their organization. They also approach their jobs with energy, which in turn delivers productivity, innovation and... more
This is part 1 of a 2 course series. This course will take the fear and apprehension out of the job interviewing process. After taking this course, and practicing the interview questions, answers, and the meaning behind why you are being asked a question, you will feel comfortable and prepared... more
This is part 2 of a 2 course series. This course will take the fear and apprehension out of the job interviewing process. After taking this course, and practicing the interview questions, answers, and the meaning behind why you are being asked a question, you will feel comfortable and prepared... more
