Years ago, consumers had very little say in organizational strategies. Information was disseminated in a top-down fashion, and organizations retained complete control over what their customers knew about them. In today's world of social media, consumers have more power than ever to share... more
Available: Now
Category: Company
The customer may always be right, but that doesn't mean all customers are easy to deal with. Anyone who's ever worked with customers can tell you they can be downright unruly. Still, if you want to stay in business, you've got to deal with them. Finding techniques that help you disarm unhappy... more
Available: Now
Category: Customers
This is part 4 of a 4 course series. VoiceoftheBusiness Academy features many customer experience and competitive intelligence courses - and we have also included several courses, like this one, that will provide demonstrations from Market Awareness' intelligence portal so you can see what a... more
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Category: Miscellaneous
Customers, who only a few years ago were leery of conducting business over the internet, now do so with extreme ease. Customers find it simple and convenient to do business online, as long as they feel the company is reputable. When conducting business online, communication requires other types of... more
Available: Now
Category: Customers
Salesperson performance perceptions are a result of various customer interactions from as early as the RFP process to post implementation support engagement. Salespeople are the customer-facing aspect in a majority of organizations and customer perception intelligence is the best way to gauge... more
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Category: Sales
Predictive intelligence analytics are used by organizations to learn from its cumulative intelligence experiences - and to use those intelligence insights to improve positioning or provide a competitive predictability advantage with lost prospects and existing customers. What if your organization... more
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Category: Company

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