Implementing a 'bare bones' Win/Loss Intelligence Program enables organizations to strip down all the bells and whistles of typical programs and focus on only the core functionality aspects. Implementing a program such as this still allows organizations to access the minds of their buyers and the... more
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Category: Company
Conducting business by phone requires a different skill set than dealing with people face-to-face. Listening becomes even more important when you cannot see your customers. If you fail to listen, it is impossible for customer service professionals to pick up on the nonverbal cues that happen when... more
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Category: Customers
As a strategist and a customer executive, you know how important it is to keep track of your competitors, especially where one bad encounter can wreak havoc on your reputation. But what you didn’t know is how easy it is to get measurable and actionable intelligence from online sources and social... more
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Category: Competitors
Pre-employment tests are quite prevalent today. According to a recent survey roughly 86% of companies are using some form of pre-employment testing. However, one must be careful when selecting assessment tools because their quality can vary greatly.  When evaluating assessment tools, there are some... more
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Category: Employees
Calculating the benefits of implementing a win/loss intelligence program can be very challenging because most organizations, and win/loss vendors, don’t set it up properly. Most organizations understand that having a win/loss intelligence program in-place is something that “should” be done, they... more
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Category: Customers
Key Performance Indicators (KPI’s) help organizations understand how well they are performing in relation to their strategic goals and objectives. A KPI can be defined as providing the most important performance information that enables organizations, or their stakeholders, to understand whether... more
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Category: Company

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