The landscape for serving customers today is not the same as it was a decade ago – or even a few years ago. Customer insights have drastically changed for organizations and many of them have been slow to respond. So what’s changed? We’ve put together a course that focuses on the most important new... more
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Category: Customers
Did you know that every customer contact results in a relationship? You may not realize it, but even when customers only do business with an organization once, they remember and judge the organization by their relationship with the employees. Whether their relationship is good or bad, they will... more
Available: Now
Category: Customers
As companies lean harder on their service organizations for decreased costs, increased revenues, and competitive advantages, more and more are migrating to the complex, yet entirely critical, outsourcing of their intelligence programs. In today’s business environment, it would be nearly impossible... more
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Category: Company
This is a bundle of six mini courses all focused on developing effective interviewer skills. Effective interviewer skills are critical for making accurate hiring decisions and are at the core of any selection process. However in many organizations, interviews are poorly conducted and interviewers... more
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Category: Employees
This is part 1 of a 2 course series. It is well known that most new product launches will ultimately fail in the marketplace. The stakes are too high for organizations to assume they know what is best for the consumers of their product or provide enhancements to an existing product line that... more
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Category: Products
One of the main purposes of any internal organizational function should be anticipating changes in the business environment. Any decisions based on good intelligence should take into consideration the changes that the intelligence program has detected in areas such as the competitive, technological... more
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Category: Competitors

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