Few organizations can achieve or sustain high customer retention without driven, productive, and engaged employees. Engaged employees are happy and enthusiastic about their work and their organization. They also approach their jobs with energy, which in turn delivers productivity, innovation and... more
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Category: Employees
Key Performance Indicators (KPI's) are metrics used to help organizations define and measure progress towards achieving its objectives or critical success factors. KPI's are what we observe in order to verify whether, or to what extent, it is true that progress is being made towards our... more
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Category: Company
(currently being designed and created)
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Category: Employees
Quality is a competitive tool that can result in considerable advantage to organizations that effectively employ its basic principles. Improving quality has become an important business strategy for many organizations including manufacturers, distributors, transportation companies, financial... more
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Category: Company
Whether you are a manufacturer, retailer, or service provider, if you cannot state what your competitive advantage is, you’re losing customers. The common flaw in many organizations is they think their price is one of their core competitive advantages. The advancement of online technologies has... more
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Category: Products
With so much competition in today’s global economy, providing exceptional customer service is no longer an added benefit, it is a necessity. Customers who are not satisfied with the way they are treated can easily take their business elsewhere. They can also communicate to a massive number of other... more
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Category: Customers

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