One of the largest challenges facing organizations is the need to maximize customer engagement and increase revenue while minimizing the cost of delivering an outstanding customer experience. With rising customer acquisition costs, organizations are turning towards intelligence feedback programs to... more
Available:
Category: Customers
Marketing has changed dramatically over the past few years, not by choice, but out of necessity. As the customer experience continues to mature, marketers have been forced to adapt and refine their marketing tactics, going wherever buyers go and evolving as their buyers evolve. Inbound marketing is... more
Available:
Category: Marketing
In an effort to close the loop on your intelligence programs, you need to recognize that your competitors will be performing intelligence initiatives against your organization as well. Whether your organization realizes it or not, right this second it is under some form of intelligence attack.... more
Available:
Category: Company
Online training has grown in popularity over the past years due in large part to the ease with which learning professionals can develop and deliver online solution training. Rapid eLearning web-based learning management systems have fueled this ease, and as more organizations are dispersed in... more
Available:
Category: Miscellaneous
Information in organizations is everywhere. Whether it comes from primary, secondary or internal business applications, turning information into intelligence is helping all disciplines within organizations ignite strategies and additional revenues. Once you have turned the information into... more
Available:
Category: Company
Salesperson performance perceptions are a result of various customer interactions from as early as the RFP process to post implementation support engagement. Salespeople are the customer-facing aspect in a majority of organizations and customer perception intelligence is the best way to gauge... more
Available:
Category: Sales

Pages