(design and creation being planned) One of the largest challenges facing organizations is the need to maximize customer engagement and increase revenue while minimizing the cost of delivering an outstanding customer experience. With rising customer acquisition costs, organizations are turning... more
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Category: Customers
(design and creation being planned) In an effort to close the loop on your intelligence programs, you need to recognize that your competitors will be performing intelligence initiatives against your organization as well. Whether your organization realizes it or not, right this second it is under... more
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Category: Company
(design and creation being planned) Salesperson performance perceptions are a result of various customer interactions from as early as the RFP process to post implementation support engagement. Salespeople are the customer-facing aspect in a majority of organizations and customer perception... more
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Category: Sales
(design and creation being planned) Mergers and acquisitions represent the ultimate in change for a business. No other event is more difficult, challenging, or chaotic as a merger and acquisition. It is imperative that everyone involved in the process has a clear understanding of how the process... more
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Category: Company
Employees ultimately drive organizational success. While financial results are most closely aligned with the product or service offered to your customers, those offerings are only as good as what your employees deliver. Starting with top leadership and moving down through all levels to the front-... more
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Category: Employees
(design and creation being planned) As companies lean harder on their service organizations for decreased costs, increased revenues, and competitive advantages, more and more are migrating to the complex, yet entirely critical, outsourcing of their intelligence programs. In today’s business... more
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Category: Company

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