At long last, strategic planners now have a crisp and clear way of communicating strategy. With Balanced Scorecards, strategy reaches everyone in a language that makes sense. When strategy is expressed in terms of measurements and targets, employees can better relate to what must happen. This leads... more
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Category: Company
Key Performance Indicators (KPI's) are metrics used to help organizations define and measure progress towards achieving its objectives or critical success factors. KPI's are what we observe in order to verify whether, or to what extent, it is true that progress is being made towards our... more
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Category: Company
Employees ultimately drive organizational success. While financial results are most closely aligned with the product or service offered to your customers, those offerings are only as good as what your employees deliver. Starting with top leadership and moving down through all levels to the front-... more
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Category: Employees
In this competitive landscape, when everyone is trying to capture your customer’s attention and consumers are selective in engaging with brands, a well-designed and executed survey not only helps you get your customers mindshare, but also puts out the message that you care and need their critical... more
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Category: Company
(design and creation being planned) As companies lean harder on their service organizations for decreased costs, increased revenues, and competitive advantages, more and more are migrating to the complex, yet entirely critical, outsourcing of their intelligence programs. In today’s business... more
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Category: Company
(design and creation being planned) Win-Loss intelligence projects should be generating quantitative and qualitative information on measurable organizational key indices. This critical information should be leveraged to provide reports and trends to various organizational groups and clearly... more
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Category: Company

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