Did you know that every customer contact results in a relationship? You may not realize it, but even when customers only do business with an organization once, they remember and judge the organization by their relationship with the employees. Whether their relationship is good or bad, they will... more
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Giving exceptional customer service when dealing with a customer in person seems pretty simple on face value. Why, then, do so many of our interactions with customer service employees leave us feeling empty, or worse yet, invisible?
Giving exceptional face-to-face customer service begins the... more
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Conducting business by phone requires a different skill set than dealing with people face-to-face. Listening becomes even more important when you cannot see your customers. If you fail to listen, it is impossible for customer service professionals to pick up on the nonverbal cues that happen when... more
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Customers, who only a few years ago were leery of conducting business over the internet, now do so with extreme ease. Customers find it simple and convenient to do business online, as long as they feel the company is reputable.
When conducting business online, communication requires other types of... more
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From a customer service professional perspective we focused on putting your best face forward. You have learned how to present yourself by using basic courtesies, communicating effectively, and building strong relationships. You focused on putting your customers first. You learned special skills to... more
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